Frequently Asked Questions (FAQs)

Everything you need to know about Carma Adventures

General

  • The biggest difference is that we actually do this for a living, not just as planners, but as active travellers.

    Our 18 months on the road and continued travel are not just trips; it’s our way of field-testing the world. When we make content for our social media and blog, we’re vetting everything: stays, locations, finding hacks to share with our community, and a whole lot more, always carrying that same authenticity and energy into all the different travel support we offer.

    We aren’t a faceless agency; we’re two people genuinely obsessed with the details. We don't just want to build a trip; we want to build your perfect trip.

  • Every single plan, map, and message comes directly from us (Carol & Max). We don’t generate it through AI or outsource your dream trip to third parties. We treat your trip with the same obsession, passion, and attention to detail as we do our own travels, ensuring you get a stress-free, epic experience every time.

  • Not at all. If you’re staring at a blank map and feeling overwhelmed, that’s exactly where we come in. Whatever your needs are, we are here to support you. For example, we can help you narrow down a region based on your budget, the time of year, and the kind of adventure you’re looking for.

  • We are independent creators and active travellers, not travel agents. You pay us for our time, experiences and knowledge, which means our only goal is to find what’s best for you, not recommending the most expensive options. While we do sometimes use affiliate links (where we earn a small commission at no extra cost to you), our rule is simple: if the best hotel for your trip doesn't have an affiliate program, we’re still going to recommend it. Your experience comes first, always.

  • No. Because some of our products are instant downloads and for our services, we dedicate a specific window of time and research capacity to your booking, which means refunds are not possible, given the nature of the work. However, if you booked the 1-on-1 Travel Support or Custom Travel Planning + Itinerary, we are flexible: if your trip is postponed before your support begins, just let us know. We will "freeze" your booking and resume whenever you are ready to start planning again.

Travel Guides, Support & Custom Trip Planning

1-on-1 Travel Support

  • Anything! We are here to bring your trip to life. Whether you need a local suggestion, a second opinion on logistics, or help with a specific doubt, we’ve got you.

    Example questions from our travellers:

    1. Is this a good price for this flight or route?

    2. Which area is best for a 3-night stay with 2 kids?

    3. How do I get from the airport to the city at 2 AM?

    4. Can you find a unique experience or event happening on these dates?

    5. Does this itinerary look too rushed, or is it doable?

  • Not at all! We don’t believe in question limits. This is your direct line to our experience and knowledge, so use it as much as you need to clear up your doubts.

    Don't worry about "over-messaging" either, feel free to double or triple message us as things pop into your head! There’s no need to feel embarrassed or wait for a "perfect" time to ask; we want you to use the support in whatever way helps you feel 100% confident.

    Please note: While we can answer any question you have, this support is focused on advice and research. If you’re looking for us to proactively build your entire day-by-day itinerary from scratch, our Custom Travel Planning + Itinerary is the best fit for you.

  • After check out, you’ll fill out a quick Travel Style Check Form to share your trip details and choose the start date for your 1-on-1 Travel Support. We will reach out via your preferred method (WhatsApp or email) as soon as possible, and always within 12 hours. We’ll include the answers to your initial questions to maximise your days of access from the very first message.

    * If you are booking in advance for a later start date, we’ll still send a quick message within 12 hours to confirm your booking and let you know we’ve received your form. This also gives you a direct line to us if anything changes before your chosen start date.

  • Your chosen 7 or 14-day access will begin on the start date you select in your Travel Style Check Form, and officially kicks off once we communicate it to you via WhatsApp message or email.

    This ensures you get the full 7 or 14-days of value, aligning our support perfectly with when you actually need us. (Note: If you are booking in advance, we will still reach out within 12 hours of you submitting your form just to say hi and confirm we’ve received your details.)

    To give you our full focus and maintain high-quality research, support days are consecutive. This is for your benefit, as it keeps the momentum going and ensures your trip is verified and built efficiently within a dedicated timeframe.

    Your access ends once your chosen 7 or 14-day period is up (starting from the moment we communicate it to you). We will send you a reminder 24 hours before your time expires, along with an option to extend if needed.

  • We do not use automated chats or bots. Every response is personal. We promise a thoughtful reply as soon as possible and always within 12 hours. We use this window to cross-check facts behind the scenes. This ensures that when we do reply, you get high-quality, verified information that maximises your support period.

  • Absolutely. If you find you need more time to finalise details, you can top up for an additional 7 or 14 days at any point. Just message us directly in our chat to arrange this.

  • Seven days is our minimum support period. We’ve found that even "simple" questions often lead to logistics or details that require a few days of back-and-forth to get exactly right. This timeframe ensures we have the dedicated window needed to provide high-quality, verified answers without anyone feeling rushed. We encourage you to use the full 7 or 14 days to ask as many questions as you like to get the most value from our knowledge and experiences.

  • No. Because we dedicate a specific window of time and research capacity to your booking, we do not offer refunds. This includes any "unused" days if you decide to stop messaging before your 7 or 14-day window expires. We encourage you to use the full window to ask as many questions as possible to get the most value from our knowledge and experience.

    However, we are 100% flexible: if your trip is postponed before your support begins, just let us know. We will "freeze" your booking and resume whenever you are ready to start planning again.

    Remember, if you’re booking in advance, simply select your preferred start date on the Travel Style Check Form after checkout.

Custom Travel Planning + Itinerary

  • We aren’t travel agents. Traditional agents often work on commissions from hotels and tour operators, which can influence their recommendations. We don't take kickbacks; we look for smarter routes and hidden gems that agents might overlook because there is no financial incentive for them.

    You pay a transparent fee for our time and expertise, ensuring our advice is 100% focused on your style. Plus, we don’t book for you; we provide the information (timings, transport links, stays, etc) so you keep total control over your budget and loyalty points.

  • No. We provide the "architecture" of your trip, for example, mapped out routes, the best experiences, stays, and the direct links to book them. You make the final decisions and bookings. This ensures you stay in total control of your budget, your personal data, your loyalty points, and see the real-time prices.

  • That is exactly what we are here for. You don’t need a firm plan to get started. If you're torn between a few places, we can help you weigh the logistics, costs, and "vibe" of each to help you choose. Just mention your top 3 contenders in your Travel Style Check Form, and we’ll help you narrow it down.

  • Once you buy your Custom Travel Planning + Itinerary, you’ll instantly receive a Travel Style Check Form via email. It takes about 5-10 minutes to fill out and tells us everything we need to know about your preferences. Once you submit it, we get to work. You will receive the link to your interactive Digital Hub within 7 days, which also triggers the start of your 14 days of direct chat support.

  • Once you submit your Travel Style Check Form, we immediately begin the deep-dive research for that specific location. Because this is a bespoke service, changing your destination after research has started requires us to build an entirely new plan from scratch. This incurs a 60% Re-planning Fee based on your original service cost. We recommend finalising your destination before hitting 'submit' on your form.

  • Don't worry! Travel is personal, and we want this to be 100% you. If you’re not happy with something, just let us know via WhatsApp or email during your support window. We will work with you to swap out options/ recommendations and adjust the plan until you are completely confident in the journey.

  • The travel market moves fast, so we always recommend you make your bookings as soon as you’ve reviewed your Digital Travel Hub. If something sells out, simply message us. We will jump back into the research and find a vetted alternative that fits a similar style and budget to your plan.

  • We do not use automated chats or bots. Every response is personal. We promise a thoughtful reply as soon as possible and always within 12 hours. We use this window to cross-check facts and verify logistics behind the scenes. This ensures that when we do reply, you get high-quality, verified information that maximises your support period.

  • It’s even better than just a PDF. Your Custom Travel Planning + Itinerary is a live, Digital Travel Hub designed to live on your phone’s home screen like an app or accessed from any device. It’s interactive, clickable, and easy to use on the go. To ensure you’re never stranded without your plan, we also provide a downloadable PDF version for offline access before your support period ends.

  • Absolutely. If you find you need more time, you can top up for another 14 days at any point. Just let us know directly via our chat.

  • Because we dedicate specific research and planning windows to each order immediately upon purchase, all sales are non-refundable. However, we are 100% committed to making sure you love your plan; that’s why we include 14 days of direct support to tweak the details until they are just right.

Can’t find what you’re looking for? Submit your question, and we will get back to you.